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I am working with customers in an app that helps them visualize where their products are in the order management process. Recently with some testing I discovered that the users were confused by the status stage titled "Fill Rate". When explored further with users a pattern emerged where I found out that the terms "fill rate" didn't mean anything to them.

I expanded on the issue with users and unfortunately didn't come up with a clear verbiage to properly communicate what this stage is. Does anyone have any recommendations?

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    Your users may not be the only people confused by "Fill Rate." It appears to me to be a measure of how many of the ordered items were delivered on-time, but that doesn't seem to make sense as a status, or stage. Perhaps you could explain its meaning to us.
    – Juhasz
    Commented Apr 23, 2019 at 20:40
  • Sure thing. Fill rate is currently defined for us as a measure of inventory currently prepared for shipment from our warehouse.
    – Huginn
    Commented Apr 23, 2019 at 20:44
  • @Cutter going from that description, does the stage "Fill Rate" mean that their product has been included in that measure of inventory prepared for shipment?
    – Kanga_Roo
    Commented Apr 23, 2019 at 20:47
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    Maybe "Ready to Ship" or "Fulfilment Level" would be better. "Fill Rate" sounds like it is the speed at which boxes are being filled.
    – user323578
    Commented Apr 23, 2019 at 21:53
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    The noun "rate" usually refers to a speed or frequency, like "crime rate". I agree with "level" as a better term.
    – Barmar
    Commented Apr 24, 2019 at 7:28

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Judging by the additional context you've provided in the comments, a better alternative would likely be "Ready for Shipment" or "Prepared for Shipment", both of which are far less ambiguous than "Fill Rate"

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From a comment under the question you say that "fill rate is currently defined for us as a measure of inventory currently prepared for shipment from our warehouse."

Based on that, I would suggest not using fill rate (which has the connotation of liquid or other material filling up something), but:

order fulfillment rate

This has the benefit of clearly expressing the idea that it's not the specific items that are being filled, but the orders as a whole.

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  • Rate would reference speed. This is more about what percentage (or actual number) of the inventory is ready to ship.
    – Davbog
    Commented May 2, 2019 at 7:55

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