A dissatisfied customer is leaving negative reviews. I want to write back and let him know we want to make it up to him, however that doesn't sound very professional.
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1If you're in the wrong, apologizing and attempting to address the person's grievances sounds pretty professional to me.– RobustoCommented Nov 19, 2018 at 19:33
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Are you sure you're looking for a euphemism [as per tag]? I'd say this would be counterproductive - it'd look like you're trying to avoid responsibility or downplay the issues.– Chappo Hasn't ForgottenCommented Nov 19, 2018 at 22:04
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1 Answer
How about "as a gesture of goodwill"?
Alternatively (spinning out a broader context) something as straightforward as:
We value our customers. The experience you had doesn't reflect our standards, and we're truly sorry. Please accept xyz as a gift. We look forward to abc in the future.
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The problem with "as a gesture of goodwill" is that it is often used to cover a situation in which the trader does not acknowledge fault but wants to put an end to an irritating correspondence. An actual apology is what the dissatisfied customer wants.– JeremyCCommented Nov 19, 2018 at 22:09