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Nov 19, 2018 at 22:09 comment added JeremyC The problem with "as a gesture of goodwill" is that it is often used to cover a situation in which the trader does not acknowledge fault but wants to put an end to an irritating correspondence. An actual apology is what the dissatisfied customer wants.
Nov 19, 2018 at 20:05 history edited Kay V CC BY-SA 4.0
added 30 characters in body
Nov 19, 2018 at 19:35 history answered Kay V CC BY-SA 4.0