Sixteen years’ experience delivering CRM projects. Specialist at envisioning and delivering customer engagement projects that provide clients with amazing results on Microsoft Dynamics 365 and Salesforce.

Received the Microsoft Most Valuable Professional (MVP) award for Business Solutions every year since 2010 for thought-leadership and contribution to the CRM community. Currently publish a blog, podcast and online training course on using Scrum to implement Dynamics 365. Have organised and spoken at numerous user groups and conferences, published two books on Microsoft Dynamics CRM.