While on hold today by phone, a recording regularly told me, "We appreciate your time is valuable". Is this correct English?

I know that there are special verbs, like "know" or "remember", which are used so often with "that" that the "that" can be omitted. So, "We know your time is valuable" is perfectly fine as a contraction for "We know that your time is valuable". But, does the verb "appreciate" really have the same privileges? What are verbs with these privileges called and how many are there?

I don't even feel comfortable saying, "We appreciate that your time is valuable". My instinct is instead to say, "We appreciate the fact that your time is valuable."

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    "We appreciate that your time is valuable" is totally idiomatic. Mar 7, 2022 at 15:02
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    @EdwinAshworth OK, but the recording did not include the word "that", so I'm hoping for a thorough answer to all of my little questions.
    – bobuhito
    Mar 7, 2022 at 15:14
  • That-clauses are addressed at ThoughtCo. As well as 'We think / know / suspect / appreciate / feel ... [that your ...]' sentences, there are it-clefts such as 'It is clear / obvious / recognised / appreciated that your time ...' where 'that' is more often retained. Mar 7, 2022 at 15:33
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    @EdwinAshworth Thanks for the details. But, after looking at all of your links, I do not agree that this question has already been "dealt with" (notice that your reference for "that deletion" is about adding "that" after a noun, not a verb), so I recommend you post your comments as an answer. And, I still feel like this phone recording (especially since "that" was omitted) had bad grammar, so I hope to get other answers too...most likely, my old-fashioned 1980 English needs to be updated (or maybe I have even had it wrong all along).
    – bobuhito
    Mar 7, 2022 at 18:35
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    I can find this usage of appreciate + clause without that in lots of fantasy novels and multiple times in a speech by George W Bush. Whether that constitutes a recommendation is left as an exercise. (I don't find it ambiguous; there is no requirement to eliminate all garden paths, just those that are longer and more confusing.)
    – Stuart F
    Mar 8, 2022 at 11:10

1 Answer 1


What’s the difference? If you can omit “that” in:

We know you would like to strangle us for keeping you on hold because we don’t employ enough staff.

you can surely do the same in:

We appreciate you would like to strangle us for keeping you on hold because we don’t employ enough staff.

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    The last sentence just doesn't sound right to me, but I might have grown up with an abnormally-strict definition of appreciate. "We appreciate your frustration" (or pick your noun) does, however, sound fine.
    – bobuhito
    Mar 30, 2022 at 23:26
  • I'd say "We reject that our time is less valuable" is unquestionably acceptable, whereas "We reject our time is less valuable" is arguably unacceptable. Apr 24, 2023 at 10:55

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