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You recently made an offline purchase, and the payment methods associated with that subscription have been dissociated. So update your payment method in our Payment portal.

This is the statement I am displaying to the user. I need to know whether my statement is clear and proper to my audience and at the same time, it should be in a proper tone. Can anyone clarify me on that and in case if it is not meeting the standards, suggest me some alternatives.

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  • You're telling customers online that they bought something offline? The purchase did not go through, so they did not make the purchase that they tried to. There was an issue to address?
    – Yosef Baskin
    Feb 1, 2022 at 14:26

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I think it could be a little clearer.... I don't like the word "dissassociated", for instance. Perhaps consider: "You recently made an offline purchase, however the payment methods associated with your subscription/account have expired. Please update your payment method via our Payment portal, here."

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  • The thing is,the payment methods are not expired we just delete them. Also i wish not to enclose to the users that i have deleted his previous payment method
    – Rahul
    Feb 1, 2022 at 12:59
  • This is a bizarre way to run a business - you're deleting details but not telling the user? In many countries there is a legal requirement to tell people what data you hold on them. This is getting very off topic, but it seems you need to consult a lawyer or other expert, and then update your message to properly explain to users what is happening.
    – Stuart F
    Feb 1, 2022 at 13:00
  • @StuartF we don't even store the payment details only the necessary details which every site does. And dissociating them is not illegal. So please if you can help contribute some
    – Rahul
    Feb 1, 2022 at 13:03

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