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Question from a economics researcher: What will be a good idiom/noun form for "external problems"?

The idea is, to charge for some services, there is no problem inside the company, as all the managers agree that they should be charged. But, (predictably) the customers do not want to pay, as they got used to getting the services for free.

We want to give a label to this situation where the problem lays outside of the company. Your suggestions are highly appreciated.

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  • [What is a good idiom for/the problem lies outside the company]
    – Lambie
    May 27, 2021 at 13:45
  • contingency (noun, formal) something that might possibly happen in the future, usually causing problems or making further arrangements necessary. You could go for external contingency, but I don't see the point in trying to get that precise about something which is by definition not clearly definable!
    – FumbleFingers
    May 27, 2021 at 13:54
  • Thank you so much!
    – We Love Music
    May 27, 2021 at 13:58
  • The problem isn't the charge, the problem is that some or all customers are upset that the charge is being levied because you find yourselves no longer able to absorb the cost of providing the service. What you have is a customer relations problem because levying the charge might mean that some customers move to a competitor. Your problem lies in presenting the charge in such a way that the number of customers transferring to competitors is minimised. You don't have an interdepartmental problem because the departmental managers accept the charge.
    – BoldBen
    May 28, 2021 at 5:53

2 Answers 2

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In view of:

But, (predictably) the customers do not want to pay, as they got used to getting the services for free.

From the Cambridge Dictionary

consumer resistance noun [ U ]

MARKETING

the fact of people disliking or being unwilling to buy a particular product or service:

meet with/overcome consumer resistance

The prospect of bioengineered food crops has met strong consumer resistance in Europe.

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Egress source:

  1. a place or means of going out
  2. the action or right of going or coming out

I'd name it "egress exemption".

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