Question from a economics researcher: What will be a good idiom/noun form for "external problems"?
The idea is, to charge for some services, there is no problem inside the company, as all the managers agree that they should be charged. But, (predictably) the customers do not want to pay, as they got used to getting the services for free.
We want to give a label to this situation where the problem lays outside of the company. Your suggestions are highly appreciated.