I'm not exactly sure how to word my questions properly, but here it is: Say I receive a reply from customer support such as: "We will take your concern very seriously" But I get the feeling that this is just a generic reply without an actual possibility of the promise being fulfilled.
What do you call such a statement?
Wow, and I feared I asked a poor question. I had never dreamed of getting so much feedback, which is what makes accepting an answer so much more difficult (which is further complicated by not being a native speaker). Thanks to everyone for all the replies! I think I'll go with jwpat7's answer because it lists multiple possibilities along with explanations.