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would I say: Having a suitable Tone, Pace and Volume is or are integral to ensuring excellent quality over the phone.

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If the subject is considered as a unit or a single thing then we use "is". If it is not considered as a unit or a single thing then we use "are".

In this case use of "having" makes it a single thing.

Having a suitable Tone, Pace and Volume ...

So "is" should be used here.

Example:

Having pen and pencil is important.

Pen and pencil are important.

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