With regards to your request we would like to inform you that Europcar staff will collect the vehicle at requested hour.
An extra cost of 20,000€+vat will apply.
We remain at your disposal.
With kind regards,
I thought that the word 'collect' here means 'to prepare' according to the sentence, but the teacher said the word here literally means 'to gather something', what does the word mean. Is it possible that it means the staff collect the cars for the customers to use at the requested point, they once prepared the cars and left them for use?