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why is this possible to replace:

someone removed his/her with someone removed their

can I also change:

The user clicks on the button. He/She then sees.. with The user clicks on the button. They then sees..

or how would you ignore gender more elegantly?

4

This called a singular they and its use is common

It remains syntactically plural though semantically singular, so you would need to end with "They then see ..." - see the discussion in Why isn’t singular ‘they’ used with 3Sg verb forms?

There are many alternatives, including "The user clicks on the button and then sees ..."

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