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I am writing a logline for a story which deals with the global immigration crisis and the Catholic Church's response to it. I think the word response here would have a negative connotation when the story talks about the help the church is giving stranded and helpless migrants.

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    why do you think response has a negative connotation?
    – wrymug
    Commented Jun 28, 2018 at 14:07
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    I agree that response is neutral. Another option would be reaction. Commented Jun 28, 2018 at 14:50
  • No "better" word can be given unless you give more details about what's wrong with response. (Why you think it's negative.) Without that, any answers here can only be random synonyms (that you may or may not also think are negative.) Commented Jun 28, 2018 at 17:59

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You could instead use Addressed.

The Catholic church addressed the issue of x by y

But I do not think response has any negative implications in this context.

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'Response' is, indeed, neutral so it requires some additional information.

The Catholic Church's initiative, in response to the issue, was ...

Definitions of 'initiative' :

Initiative - a new plan or process to achieve something or solve a problem:

Cambridge

That which initiates, begins, or originates; the first step in some process or enterprise; hence the act, or action, of initiating or taking the first step or lead; beginning, commencement, origination.

OED

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