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I have a call center rep who constantly tells customers, "The problem with that.." or "Let me tell what the problem with that is." What would be a more appropriate phrase?

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    Hmm. A good call center rep would constantly tell customers The solution to that is... Feb 14, 2018 at 16:21

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A difficulty with that would be...

That would raise the concern that...

One issue with that would be...

A better approach might be... to avoid the possibility of...

We recommend... as we've found this prevents...

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