I'm in charge of a database where engineers can voice their concerns. We can close out tickets with the following resolutions:
- "Mitigated" - we actively worked to fix the concern
- "Accepted" - we have to accept the fact that the concern is valid and we won't/can't do anything about it
- "Invalid" - this isn't a concern
- "Duplicate" - this concern was already covered.
Up to this point, things that aren't a concern have been closed as "invalid" because they're not a concern. But it was pointed out to me that if an engineer keeps having concerns and they keep getting closed as "invalid", they might not feel great and stop sharing their concerns. But an "invalid" disposition may be the result of something obvious OR it was something that was seriously considered and decided that the concern isn't valid.
Is there a nicer way, with 1-2 words, to communicate to our engineers that we considered their thoughts and decided that the concern isn't valid?