what do you call someone who refuses to provide training when they should?

Question

Example:

The employee went to their manager for help on how to perform a task that was new to them. However, the manager told them that they should know how to perform this task and refused to train them.

The manager is ...

Note: In this context, the manager should have no expectation that the newly hired employee should know how to perform this task.

Bonus: The employee is ...

Answer 1

The employee is untrained

has not been taught the skills that they need for a particular job, activity, or situation

I don't think there's a specific word for the way the manager is acting, but it would come under the heading of unsupportive

not providing support

Answer 2

I don't believe English has a single precise word to describe such a situation. Instead you might say the manager is being

• ignorant (broadly an insult to behaviour seen as stupid)
• pig-headed (broadly an insult for stubborn in a negative way)
• patronizing
• depreciative (by implictly saying the employee is lacking in a basic skill and therefore deficient)
• unhelpful
• contemptuous (by treating the employee with little respect)
• and negligent (since presumably it is the manager's job to train).

A range of words also describe the employee, including:

• ignorant (with a different connotation to the manager)
• unskilled / incompetent (unfortuately that word is now too commonly meant as insult when it is a statement of fact, either the employee is competent to perform the task or he is incompetent)
• is 'in a bit of a pickle' (colloquialism for any difficult situation)
• aggrieved (because they have suffered a grievance and have a cause for complaint by the assumption and the unhelpfulness).