1

I've written the following phrase: "The strategy generates impact over the service quality."

However, someone has corrected me. According to the correction, the appropriated preposition would be on in this case. So, "The strategy generates impact on the service quality."

Why would be incorrect to use over in this phrase?

  • 1
    over isn't particularly idiomatic for your context, but I'd also dump generates and go for The strategy impacts on the service quality. I ignore those pedants who still feel uneasy about using impact as a verb (such as Michael Gove here, saying "Say 'affected' rather than the awful jargon phrase 'impacted on'. Only a tooth can be impacted"). But be aware that like many, I'd still call that a "business-speak jargon" usage, even though it's perfectly acceptable in most contexts. – FumbleFingers Jun 29 '17 at 16:05
  • 1
    "The strategy positively impacts service quality." – Mark Hubbard Jun 29 '17 at 16:12
  • 1
    @Mark Hubbard: Why would you assume positively? there? Usually, if something impacts something else, it's in a bad way (children, broken TVs, etc., aren't usually improved by being hit/impacted). – FumbleFingers Jun 29 '17 at 17:19
  • 2
    The question of why it would be incorrect to use a particular preposition in a particular context is not answerable in a general way. In any particular case the answer is based on usage: people use this or that preposition here, not those other prepositions. And it is not really a matter of being "correct", unless that is really what you mean by "correct": what people tend to say. – Drew Jun 29 '17 at 17:52
  • 1
    This is an awful sentence. Scrap it and express yourself in plain English — that way people will be able to understand you. For example "The plan will improve service" or "The plan will cause service to get worse" depending on what the gobbledegook is intended to mean. I can't tell. – David Jun 29 '17 at 21:16
2

I would say: "The strategy impacts the service quality."

According to prescriptive grammar (which as we know always lags a good few decades or so behind actual usage), this has been an incorrect way to use the verb "impact," which (according to the rules) is a physical experience - a meteor can impact the surface of the moon, but a rude word cannot impact the way that you feel. However, just as with many other words in English, "impact" has been accepted to the realm of metaphorical expression: it is pretty easy to see the relationship between the effect that a meteor has when it hits an orbiting body, and the effect that cruelty has on our emotional state. In either case the affected object is/feels acutely changed by being on the receiving end of the action. If this is the idea you wish to communicate, then I think "impact" really is the best choice of word here. However, while "impact" as a noun is frequently followed by a preposition - "there was a heavy impact on the roof," or "we heard a loud impact over our heads," - when used as a verb, impact does not require a prepositional phrase; it requires a direct object. Therefore your sentence structure would be (noun phrase/subject) "The strategy" (verb phrase-transitive) "impacts" (noun phrase/direct object) "the service quality."

I realize that in the sentence given by the OP, "impact" is used as a non-count noun (which I am not sure about as general practice, but it seems like it could be argued that this is valid usage). However, in looking at the sentence structure that would result from this, we get (noun phrase/subject) "The strategy" (verb phrase-transitive(noun phrase/direct object) "generates impact" (prepositional phrase(object of preposition) "over the service quality." This implies that the impact generated by the strategy is superior to/more than that of the service quality, which I do not think is the intention. It seems that the change of state of the service quality in response to the strategy is what is meant to be described.

As to the question specifically of "over" versus "on," the above ambiguity arises mostly from the choice of "over" as the preposition. Changing it to "on" removes the ambiguity of whether the service quality is being affected or having an independent effect. However, either prepositional phrase gives the impression of a surface effect to the service quality, which is at odds with the core meaning of "impact."

0

First of all, this is an incorrect use of the word "impact." I know it's widespread, but it's still wrong. The word to use is "effect" or possibly "affect" depending on whether you're using it as a noun or verb.

Next, a 'strategy' cannot 'generate.' Use of a strategy may allow a person or group to generate something.

Try "Use of this strategy will have a positive effect on the quality of service."

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.