1

So when you appreciate something/someone you call this appreciation.

So what you call taking something/someone serious? and what is this characteristic called?

  • you mean "seriously". one word for this is "appreciation". but in general there is no nominalization for "taking someone seriously" that i can think of. – user175542 May 18 '17 at 22:00
  • I would call it seriousness. – aparente001 May 19 '17 at 4:55
3

Validation or validating is used symbolically to honor or offer acceptance of someone's experience.

To establish the soundness, accuracy, or legitimacy of: validate a concern - American Heritage® Dictionary, 5th Ed.

Used symbolically thus: "Without agreeing that the setting made me nervous, too, I validated her discomfort with the situation."

1

Another option might be respect as in showing respect for their ideas, etc.

Respect

NOUN

  1. Due regard for the feelings, wishes, rights, or traditions of others.
    ‘young people's lack of respect for their parents’

In your case, you might say something like I respect your concerns and will follow up with those responsible.

1

Not joking around can be considered as being solemn and the characteristic is called solemnness.

Not cheerful or smiling; serious.

Tim looked very solemn.

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