So when you
appreciate something/someone you call this
So what you call
taking something/someone serious? and what is this characteristic called?
Validation or validating is used symbolically to honor or offer acceptance of someone's experience.
Used symbolically thus: "Without agreeing that the setting made me nervous, too, I validated her discomfort with the situation."
Another option might be respect as in showing respect for their ideas, etc.
- Due regard for the feelings, wishes, rights, or traditions of others.
‘young people's lack of respect for their parents’
In your case, you might say something like I respect your concerns and will follow up with those responsible.