I write software, and I find that sometimes a user assumes that the system knows what they already know about a specific scenario. Here's a specific example:
A bank account that was used in an ACH transfer bounces back from the bank because it is no longer an active account. The user gets emailed from the bank that the particular account is inactive. They must then go into the system and mark the account as bad. {Don't worry about improving my process :)} They then continue to use the system as if it knows this piece of information, and get upset when the outcome of the scenario is different because it did not know this piece of information.
This is where my question lies:
When they forget/do not mark the account as bad because they assume the system already knows that it is bad because they know it.
My made up guesses:
pre-knowledge bias
foreknowledge assumption
But not:
foregone conclusion