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Which one is correct:
According to Speechpad, transcription is "A text document that contains a transcript of everything that is spoken in an audio or video file."
or
According to Speechpad, transcription is "a text document that contains a transcript of everything that is spoken in an audio or video file."
As @MorganFR mentions in the comments, direct quotes should not be changed (at all), unless you indicate the change.
If you want to use a direct quote, but use proper grammar and/or punctuation, you can use square brackets:
According to Speechpad, transcription is "[a] text document that contains a transcript of everything that is spoken in an audio or video file."
