The accident happened due to a lack of communication (or coordination) between the parties involved.

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noun Failure to communicate ideas or intentions successfully

"A spokeswomen blamed the confusion on miscommunication between the company and its customers."


Confusion has a couple definitions along this line: [Merriam-Webster]

a situation in which people are uncertain about what to do or are unable to understand something clearly


the feeling that you have when you do not understand what is happening, what is expected, etc.

So it would be: "the accident happened due to confusion between the parties involved."


Perhaps disconnect (Cambridge)

A situation in which two or more things are not connected in the way that they should be.

better indicates the missed opportunity to communicate, if that's your intention.

Breakdown also sometimes gets used in this sense, though the assumption that it refers to communication (rather than, for instance, their automobile) may be a little more ambiguous in certain situations or audiences.

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