I am not a native speaker and want to know if "escalation" is the matching word for this:
I get a question from a customer, and I don't know if I am allowed to answer or do it. I want to go to my team leader to ask him if I am allowed to.
I looked at the wikipedia page for "Escalation" and I can't find a matching definition: https://en.wikipedia.org/wiki/Escalation
How to call "Asking the upper hierarchy for help/advice/permission" in the English language?