If someone reports an defect to me and is asking for an update, how should I reply?
I will inform you once the issue is resolved or I will inform you once the issue has been resolved?
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I think either way is fine, but "has been resolved" sounds a little more natural to me.– littleOSep 4, 2017 at 11:45
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4 Answers
If something has been resolved, and remains resolved, then it is (currently)resolved.
"Someone has resolved the issue" becomes "The issue has been resolved (by.....)" in passive voice. It is Present Perfect tense.
Someone resolves the issue....in passive voice becomes....'The issue is resolved by....' This is Simple Present tense.
In the doubt, "...is resolved/ has been resolved..." looks interchangeable (in this context; but not always). Let us see similar examples in active voice; Someone has resolved the issue; Someone resolves the issue. There is a difference, which will be so in their P.V.too.
It is resolved sounds OK, but, it has been resolved sounds more familiar
Both are interchangeable but "it is resolved" is more frequently used. Besides, "before it is resolved" is correct while "before it has been resolved" is unacceptable.
