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I'm looking for a word that can be used for services, bookings, products and reservations.

For example, at a hotel you can reserve a tennis court, book a conference room, order room service and request a wake up service.

What single word can I use that encompasses all of these?

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    Are you asking to describe a feature of an online service? Or is this to succinctly describe the function a person would provide at a customer service counter? Or is there some other driving need here...
    – Tim Ward
    Jan 26, 2016 at 14:17
  • I'm trying to model this domain for software development reasons.
    – dan-klasson
    Jan 26, 2016 at 14:34
  • Customer service or customer requirement. I doubt there is a single word.
    – user140086
    Jan 26, 2016 at 14:48
  • Agree with @Rathony, although "Guest Services" might have a warm-fuzzier appeal to it.
    – Tim Ward
    Jan 26, 2016 at 15:52

2 Answers 2

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Ah, I think I've got it. Not a novel word, to be honest, but it just might fit the bill.

CONCIERGE

a usually multilingual hotel staff member who handles luggage and mail, makes reservations, and arranges tours; broadly : a person employed (as by a business) to make arrangements or run errands

Unfortunately, Conde Nast Traveler has already taken the domain name, concierge.com, so if you're looking for a domain name, this doesn't help.

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  • That is not at all what I am looking for. When I say domain, I mean it as in its definition: "a specified sphere of activity or knowledge"
    – dan-klasson
    Jan 27, 2016 at 2:42
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Front-of-house refers to all those types of services that interact with customers, doesn't it?

See here:

(often used as an adjective) the business of dealing with an audience at a theatre, for example selling tickets and programmes

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  • C'mon -- Please add reference and link.
    – ab2
    Mar 26, 2016 at 19:53
  • I've never heard of this.
    – Scott - Слава Україні
    Mar 26, 2016 at 20:03
  • @ab2 sorry. Was a bit lazy as posting off the phone. Edited.
    – Brad
    Mar 26, 2016 at 20:11

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