I'm wondering about the rudeness of the imperative mood, particularly in a professional context. I recently wrote these 2 sentences:
"Please consider doing 2 tickets when you have 2 different issues."
"Please stop entering multiple problems in a single ticket. This is problematic for follow-up and resolution." (as an escalation because the first demand had resulted in no change)
They have been judged as extremely rude and impolite by my co-workers. I won't use this structure anymore in this particular context. But since this is a structure I have been using for years I would like to know how rude this construction is. Can it be used in formal and professional context or should it be restricted to familiar style ?
As none of me or my co-workers are native speakers, I'm interested in gathering the opinion of experts on this structure.