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For me following sounds better:

Wrong password entered. If you are sure the password is correct and you received this file as an e-mail attachment, please first save the file locally.

...but some people say the following is grammatically correct:

Wrong password entered. If you are sure the password is correct and you have received this file as an e-mail attachment, please first save the file locally.

Which one is correct, or are both correct?

  • Both are grammatically correct, and both sound fine to my ear. There is a slight difference in semantics, but not enough to warrant being overly concerned about it one way or the other. Either choice works in this context. – Nonnal Nov 12 '15 at 16:50

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