I am an engineer by trade, and this phrase is often used in a somewhat derogatory way to indicate knowledge which is passed around in an organization, but never documented or standardized. A Wikipedia article indicates it is used in the Six Sigma community, which is probably the reason I've been exposed to the term, but I am curious to know if it is used elsewhere, where it came from, and if others use another word or phrase for the same idea.

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    Haven't heard it often but it's pretty obvious what it means, "institutional knowledge" is probably the formal term – mgb May 19 '11 at 18:32
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    The phrase I'm familiar with is "institutional memory." – The Raven May 19 '11 at 18:57
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    I've heard "tribal knowledge" and "institutional knowledge" in IT and academia, with "tribal" usually applied by the ones who don't have it and "institutional" by the ones who do have it. I've also heard "institutional memory", but most frequently in relation to politics (e.g., freshman senators don't have the institutional memory to introduce effective legislation). – Kit Z. Fox May 19 '11 at 19:10
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    “Folklore” gets used to describe this sort of thing in (at least some fields of) academic mathematics. – PLL May 19 '11 at 23:04

Tribal Knowledge is a term that can be used everywhere, because a tribe is basically a group or subgroup of people, not necessarily a division of an race. This word can be used like in this situation.

It is only generally used around corporations, businesses, offices, etc.

Synonyms include:"institutional memory," or as Martin suggested in a comment above,"institutional knowledge"

But neither of them are as well-known as tribal knowledge.

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As I was reading your question a great near-synonym jumped into my mind that I first encountered in A Confederacy of Dunces: “folkways”.

If that provides a different colour to what you're looking for, I would also suggest “lore” as having different overtones to the “folklore” that another contributor already provided.

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