What do we call a non-human (virtual) agent in computer science domain? I'm looking for a word/phrase other than bot or artificial agent.
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Do you need a general term or can you just give your bot an actual name? "Look it up using Sinclair."– CatijaCommented Jun 5, 2015 at 15:08
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1"Bot" is a word. It also means exactly that. It is also universally used. What am I missing?– RegDwigнtCommented Jun 5, 2015 at 15:10
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@Catija, I'm looking for a general term to describe it.– EiliaCommented Jun 5, 2015 at 15:11
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2Also, why not "virtual agent" ? It is used in computer science.– ermanenCommented Jun 5, 2015 at 15:12
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1Can you explain how you want to use it that shows why "bot", for example, is not usable for you?– CatijaCommented Jun 5, 2015 at 15:13
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1 Answer
Try intelligent virtual agent, virtual rep or v-rep
The site reads:
....In customer relationship management (CRM), a virtual agent (sometimes called an intelligent virtual agent, virtual rep or v-rep).....
Source:
Virtual Agent
