I am trying to create an auto acknowledgment email for support requests we receive. I want it to look polite and professional, but I find it a bit difficult to word properly since I am not a native speaker. How does my email look?
Subject: Your message is received
Thank you very much for your message!
[optional(a): We know your time is valuable and we would like to acknowledge that we have received your request.]
We work hard on answering every support message as quickly as possible and usually respond within a few hours or less. Occasionally,
[optional(b): due to the high number of inquiries we receive,]we might not be able get back to you right away. While you are waiting, another great source for answers is our FAQ section: http://www.example.com/support
Thank you for your patience.