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I am designing a user reputation system that will be an essential piece of an online marketplace for peer-to-peer item rentals. The user reputation system is based on the collection of feedbacks given by users reviewing the transactions they had with other users. Each feedback is consisted of a three-valued rating and an optional detailed comment. The three rating options are:

  • Beyond expectations
  • As expected and with understandable/tolerable hiccups, if any. (implicit)
  • Terrible

Our approach is to ask users to leave rating only for those experiences that are beyond expectations or terrible. That's why I have labelled, above, the neutral rating as implicit.

I am leaning towards using the term bummer to denote terrible experience. To a reviewer, **bummer* represents her disappointment while having less negativity, comparing to the word terrible, to the viewers.

  1. Is bummer an appropriate term choice for my case?
  2. If yes, what is a better alternative for "beyond expectations" that would go well with bummer?
  • If you want casual terms on a par with "bummer" (which may be somewhat outdated by now—it emerged in the '60s, I believe): Lame, Shoddy, Crummy, Sucks. For the positive side: awesome, fabulous, fantastic, perfect, great, unbeatable, excellent. ....... By the way, say "default value" rather than "implicit". (The radio button for this middle option would, I presume, be selected by default.) – Brian Hitchcock Apr 1 '15 at 9:46
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Just my opinion, but the word bummer seems a bit too informal for this context, and it might make it hard for some users to take your ratings seriously.

I think disappointing might be a better word, the opposite of which could be stellar:

  • Stellar
  • As expected
  • Disappointing
  • J.R. - Thanks. I think you have brought up a good point. I like your choice of words. – tamakisquare Apr 1 '15 at 8:45

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