I am designing a user reputation system that will be an essential piece of an online marketplace for peer-to-peer item rentals. The user reputation system is based on the collection of feedbacks given by users reviewing the transactions they had with other users. Each feedback is consisted of a three-valued rating and an optional detailed comment. The three rating options are:
- Beyond expectations
- As expected and with understandable/tolerable hiccups, if any. (implicit)
Our approach is to ask users to leave rating only for those experiences that are beyond expectations or terrible. That's why I have labelled, above, the neutral rating as implicit.
I am leaning towards using the term bummer to denote terrible experience. To a reviewer, **bummer* represents her disappointment while having less negativity, comparing to the word terrible, to the viewers.
- Is bummer an appropriate term choice for my case?
- If yes, what is a better alternative for "beyond expectations" that would go well with bummer?