In an office environment answering a customer with the response "I will work on your project in my spare time". I feel there is a more professional way to answer. Suggestions?

closed as primarily opinion-based by Hellion, FumbleFingers, tchrist, Andrew Leach Jan 29 '15 at 8:43

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    I'll work an answer into my schedule. – ScotM Jan 28 '15 at 22:40
  • I'll write the request down on an PostIt and file it the bottom drawer of my filing cabinet. – Hot Licks Jan 28 '15 at 22:49
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    Your project has been prioritized below any of my real work but I will try to work on it whenever I have nothing else to do. (The point is, telling your customer that you will work on it in your spare time is probably not what they want to hear; unless they were expecting you to not be able to work on it at all) – Jim Jan 28 '15 at 22:59
  • What @Jim said. Besides which, in my experience some customers think you can't be working hard enough if you even admit to having any "spare time". In any event, it's not really "professional" to offer to do any work outside your normal paid activities. – FumbleFingers Jan 28 '15 at 23:12
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    ...having said that, "I will work on your project as time permits" is probably one of the least "dismissive" ways to put it. – FumbleFingers Jan 28 '15 at 23:17

the phrase "I will work on your project as soon as possible" might be appropriate.

  • +1 I quite like that, as soon as possible could well be next year but it sounds like you are keen. – Frank Jan 29 '15 at 5:49
  • +1 Great idea. Why didn't I think of that?! – McB Jan 29 '15 at 13:02

Using the phrase "when I get a moment" might be appropriate. It implies that the task will be completed, if not at that exact time:

"I will work on your project when I get a moment"

As suggested in the comments, I also think mentioning working it into your schedule is a tactful way of getting your message across:

"I will work on your project as my schedule permits"

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