My coworkers and I are using an internal request site and we are trying to figure out the correct word, phrase, or expression for our feelings. The site, and it's instructions, are so obscure that it takes enough time to just completely turn you off to using it, almost to the point of disgust.
Is there a word or phrase that accurately represents this?
EDIT: Here is an example:
I go to some webpage, www.usethistool.com. It is a form for requesting new software to be installed on my machine. There is no button or link that says: "Order software here" instead there is a link that says "View Cart". Once you click that, there is another link that says, "Add to Cart". That brings you to a form with a few fields, but nowhere to attach files. After you click another "Add Cart" button at the bottom, you go to another page where you can add attachments. You continue this button clicking for a few more pages until finally it is "in your cart" and ready to be serviced.
The whole thing took an obscene amount of time and I would've much rather climbed up and down 5 flights of stair to go to different offices, if need be. The experience left us confused, unclear, and border-line afraid to use it again.