A tool for fixing things also being broken: Irony? Or a better term?

Question

Concrete example: A web site's feedback form for site errors is broken; so I can't use the feedback form to report that the feedback form is broken.

Is this Irony or some other English word?

Answer 1

Yes, that is ironic. It could also be paradoxical.

From thefreedictionary.com:

paradox n.

1. A seemingly contradictory statement that may nonetheless be true: the paradox that standing is more tiring than walking.
2. One exhibiting inexplicable or contradictory aspects: "The silence of midnight, to speak truly, though apparently a paradox, rung in my ears" (Mary Shelley).

Adj. 1. paradoxical - seemingly contradictory but nonetheless possibly true;

"it is paradoxical that standing is more tiring than walking"