My company provides more value to my clients by offering them services that could enhance their business/process. The process involves:
- I point a void (improvement scope) to the client.
- I look out for personnel in my company, if we could cater it.
- I pitch to the client, if we could fill that void.
And we term this whole process as UPSELL.
Note: This personnel would mean more cost to the client. Its not necessarily free.
For reasons, it doesn't sound like adding value. It sounds like benefiting my company alone, not the client.
Is there any better word for the same, which means adding value to the client as well?