What is the right tense of highlighted words in the sentence below? I feel that I'm writing it wrong.

Perhaps you've been contacted before by a customer who screams that his site isn't working only to find out later that the problem was with his connection.

  • Another problem with your sentence is that the identity of the person who has discovered the cause of the site malfunction is unclear: is it the customer, or is it the techie? – Erik Kowal Jul 17 '14 at 10:52
  • Add the words "for you" after "only," to get back on the straight and narrow. Don – rhetorician Jul 17 '14 at 13:19

Yes, the tenses don't really correspond, but you need to start with a setting in the past, but then want to switch to the present tense for dramatic effect. I can't do better than a majorish overhaul, which separates tenses into two sentences:

Perhaps you've been contacted before by this well-known customer. He screams that his site isn't working, then after a lot of spleen-venting finally discovers that the problem is actually his connection.

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