I'm looking for a word or phrase to describe a support ticket status that says "we are aware of this issue, and will look into as soon as we can", as opposed to "we are looking into this right now".
Scheduled sounds like we have a time in mind, and we are putting it off until that time for no specific reason.
Queued sounds like "this issue is just another in the queue, please wait your turn".
We want to communicate "its important to us, but we cant look into it right now. We will look into it as soon as we are done with whatever else has higher priority".