I'm using the words “business agenda” to describe the set of tasks, documents, processes, features and other artifacts that are related to a single “function” executed by a business. In my language (Czech) the word “agenda” would fit well. However, I feel like misusing “agenda” in English in this context. Further, the particular area I'm addressing is related to document management and collaboration software systems. The typical property of my “agendas” is that they are naturally repeatable (multi-instance in IT terms).
To give some examples of what I mean by “agenda” in various business contexts:
- in banking it may be corporate loans — the bank executes a business process to arrange business loans, which involves a ton of administrative work;
- in construction it may be the mere act of building houses — for each house the construction company needs to assemble blueprints, permits, contracts, sign-offs etc.;
- in project management the projects itself — the deliverables, documentation and tasks that are part of the project.
In some contexts, a locally-relevant term may be used:
- in project management the natural choice would be a “project”;
- in legal it would be a case.
What would be the appropriate umbrella term (or terms) covering such various “agendas” without the need for specifying a particular context (area of business), and allowing to get rid of the word “agenda”? I will also appreciate specialized terms for other verticals or types of business problems.
UPDATE: I'm considering “workload” as a feasible umbrella term as well.