Is there a single word which means "reverse delegation" or "upwards delegation", which is a person passing work upwards to the highest level that will accept it?
This question has also been raised here, but no acceptable answer was given.
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Sign up to join this communityIs there a single word which means "reverse delegation" or "upwards delegation", which is a person passing work upwards to the highest level that will accept it?
This question has also been raised here, but no acceptable answer was given.
In IT and customer services, when a level one/lower level support technician cannot help with a query, they escalate it to a level 2 or even higher level support technician.
This is not a widely used term, and I could not find a definition related to this; but it could work depending on your context.