1

You were sent a package.
If it is not received please call customer support.

or

You were sent a package.
If not received please call customer support.

Which version is correct? Is there a better version?

1
  • My suggested wording would be: "If you don't receive it, please call customer support."
    – J.R.
    Nov 21 '13 at 20:12
3

Both are correct.

The second is using a form of elision that is only appropriate in some contexts like notices and headlines, but since this text is presumably in a notice, that's okay.

If this was part of a larger piece of running text, that would not be okay.

If this was followed by a larger piece of text, then it likely would be okay. Indeed it would be ideal; such headline-style notes are good for small pieces of text in a larger font or otherwise made particularly prominent, then followed by more detailed text that gives a fuller description. The elision of some words helps it stand out (one of the reasons the style is also used in headlines).

1

"If it is not received" is more correct. "If not received" is sort of short-hand. It's not really correct grammar. The only thing I can think of that might be better is "If you do not receive it..."

1
  • Agreed. A better alternative could be "If you do not receive it in x days, please call customer support." Advantage being an expected time for delivery. In a formal communication, I'd avoid the "If not received..." format.
    – Doc
    Nov 21 '13 at 19:19

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