You were sent a package.
If it is not received please call customer support.


You were sent a package.
If not received please call customer support.

Which version is correct? Is there a better version?

  • My suggested wording would be: "If you don't receive it, please call customer support."
    – J.R.
    Nov 21 '13 at 20:12

Both are correct.

The second is using a form of elision that is only appropriate in some contexts like notices and headlines, but since this text is presumably in a notice, that's okay.

If this was part of a larger piece of running text, that would not be okay.

If this was followed by a larger piece of text, then it likely would be okay. Indeed it would be ideal; such headline-style notes are good for small pieces of text in a larger font or otherwise made particularly prominent, then followed by more detailed text that gives a fuller description. The elision of some words helps it stand out (one of the reasons the style is also used in headlines).


"If it is not received" is more correct. "If not received" is sort of short-hand. It's not really correct grammar. The only thing I can think of that might be better is "If you do not receive it..."

  • Agreed. A better alternative could be "If you do not receive it in x days, please call customer support." Advantage being an expected time for delivery. In a formal communication, I'd avoid the "If not received..." format.
    – Doc
    Nov 21 '13 at 19:19

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