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My broker sent me this email:

This is an automated message to alert you that your overall account value has just decreased by -10% within the day.

The broker claims that this message means, the account decreased by 10% from the beginning and is more or less ignoring the within the day.
I am Austrian and therefore not an English native speaker but an English friend [from Liverpool] read the email and she told me that the email means the account value decreased by these 10% in 1 day - be more specific: The previous day the email was sent.

My question:
How is this email really to understandbe understood? Is it clear what the broker says that they mean the account value decreased by 10% from the beginning, or does it mean the account value decreased by 10% that one day?

Another point:
When writing decrease I consider the minus sign in the percentage value also as not correct. The word decrease is precise enough so in my eyes it should be like this: ..has just decreased by 10%...

I am asking because this a one of the biggest brokers and they send in my eyes not clear statements.

So, in the end I would have expected the email something like this:

... has just decreased by 10% since the account was opened.

My broker sent me this email:

This is an automated message to alert you that your overall account value has just decreased by -10% within the day.

The broker claims that this message means, the account decreased by 10% from the beginning and is more or less ignoring the within the day.
I am Austrian and therefore not an English native speaker but an English friend [from Liverpool] read the email and she told me that the email means the account value decreased by these 10% in 1 day - be more specific: The previous day the email was sent.

My question:
How is this email really to understand? Is it clear what the broker says that they mean the account value decreased by 10% from the beginning, or does it mean the account value decreased by 10% that one day?

Another point:
When writing decrease I consider the minus sign in the percentage value also as not correct. The word decrease is precise enough so in my eyes it should be like this: ..has just decreased by 10%...

I am asking because this a one of the biggest brokers and they send in my eyes not clear statements.

So, in the end I would have expected the email something like this:

... has just decreased by 10% since the account was opened.

My broker sent me this email:

This is an automated message to alert you that your overall account value has just decreased by -10% within the day.

The broker claims that this message means, the account decreased by 10% from the beginning and is more or less ignoring the within the day.
I am Austrian and therefore not an English native speaker but an English friend [from Liverpool] read the email and she told me that the email means the account value decreased by these 10% in 1 day - be more specific: The previous day the email was sent.

My question:
How is this email really to be understood? Is it clear what the broker says that they mean the account value decreased by 10% from the beginning, or does it mean the account value decreased by 10% that one day?

Another point:
When writing decrease I consider the minus sign in the percentage value also as not correct. The word decrease is precise enough so in my eyes it should be like this: ..has just decreased by 10%...

I am asking because this a one of the biggest brokers and they send in my eyes not clear statements.

So, in the end I would have expected the email something like this:

... has just decreased by 10% since the account was opened.

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Peter VARGA
Peter VARGA
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Meaning of "within the day"

My broker sent me this email:

This is an automated message to alert you that your overall account value has just decreased by -10% within the day.

The broker claims that this message means, the account decreased by 10% from the beginning and is more or less ignoring the within the day.
I am Austrian and therefore not an English native speaker but an English friend [from Liverpool] read the email and she told me that the email means the account value decreased by these 10% in 1 day - be more specific: The previous day the email was sent.

My question:
How is this email really to understand? Is it clear what the broker says that they mean the account value decreased by 10% from the beginning, or does it mean the account value decreased by 10% that one day?

Another point:
When writing decrease I consider the minus sign in the percentage value also as not correct. The word decrease is precise enough so in my eyes it should be like this: ..has just decreased by 10%...

I am asking because this a one of the biggest brokers and they send in my eyes not clear statements.

So, in the end I would have expected the email something like this:

... has just decreased by 10% since the account was opened.