Lawrence
I enjoy building community.
English Language & Usage (EL&U) depends on community - people who enjoy discussing the quirks and interesting aspects of the English language. Since EL&U is a Stack Exchange (SE) site, that also means that we need to follow a few basic guidelines: questions need to be coherent, asking a question and demonstrating some effort towards its solution; and answers need to be 'expert', providing some objective substantiation that it is correct through logic or relevant authority.
Moderators come in many flavours, and EL&U's existing moderators must be some of SE's best. I'd like to share some of my thoughts about moderation.
In SE, moderation is shared with the community, which can collectively open, close and delete posts and comments. Where elected mods come in is to be the human element in handling exceptions. I'm not all that consistent with clearing moderation queues I have access to, and if you vote for me, you'll need to accept that I'm not likely to get better at it. Where I think I can best contribute is to think through thorny issues together with the rest of the mod team, particularly on a policy level.
- How would you deal with a user who produced a steady stream of valuable answers, but tends to generate a large number of arguments/flags from comments?
The specifics matter, and should drive the handling of the matter. First, we need to understand that we aren't operating on a 'national security' level of intensity, we're just discussing the intricacies of language. If the arguments 'play the ball, not the player', I might follow with interest, and perhaps even chime in (moving to chat if necessary). But ad hominem attacks should get short shrift regardless of rep count and heavily upvoted posts. Where the user's history comes in is to speak towards their character. If a hypothetical Zen Wargs writes long and well-researched answers to all sorts of weird and wonderful requests for etymology, and typically handles objections with fairness and equanimity, then an unusually vitriolic outburst should raise queries about what prompted it. Wargs' history wouldn't excuse abuse, but it would warrant a second or even third look at the situation.
Good community should allow for debate within an appropriate forum (typically Meta.ELU). EL&U mods tend to have a free hand in pruning comments but usually go the extra mile with the users themselves. I think this is a good policy.
- How would you handle a situation where another mod closed/deleted/etc. a question that you feel shouldn’t have been?
Ideally, differences of opinion among mods should be discussed privately, with the consensus implemented. This should be the norm.
Having said that, elected mods are volunteers, and their work should be recognised as their hobby rather than their employment. Mod time is donated time in limited supply, so in the case of a non-controversial reversal, there should be some measure of trust that other mods will act in good faith, just as regular users might reverse each other's votes in good faith. A key difference, however, is that mod actions are effected immediately, so reversal wars would be a lot more pronounced and should be avoided. Hence the norm of private mod discussion.
- There are a few users who have a very rigid view of what type of questions are allowed on EL&U, and will often notify the OP that their question is not worthy of attention. Consequently if someone posts an answer, even if correct and helpful, that answer might be criticised and downvoted due to the perceived low-quality question. I feel this type of critical behaviour alienates users, old and new, who abandon the site bemused that their contributions are viewed unuseful or failing to match the gold standard. As an elected moderator on EL&U, how would you encourage users–especially native speakers–to remain? What can be done?
There are three aspects to this: the quality of posts, voting, and interpersonal matters.
SE is intended to be a database of on-topic questions and expert answers for the benefit of future visitors. Some low quality posts (whether Q or A) can be lifted by discussion with the poster. There are also mechanisms to promote and demote posts. It's fine to draw users' attention to SE/EL&U guidelines and to disagree with the content of posts, but it is never appropriate to be rude to the poster.
SE has separate sets of voting buttons for questions and for each answer. Answers should be voted on according to whether they answer the question well. They should not be down-voted due to finding the question lacking. After all, if someone asks you the way to the train station, you wouldn't expect your reply to be frowned upon on account of the lack of eloquence in the request - you're just trying to help.
Within the philosophy of SE, finding a question interesting is enough justification to post an answer. If one person finds a question interesting, it is somewhat rude for another to unilaterally require the question to be dismissed as uninteresting. Voting down a question merely gives effect to one's own opinion that the question is uninteresting. Shooting down an answer because one doesn't like the question says that others aren't allowed to find it interesting.
Most of what mods can do to help in these situations is the same as what the rest of the community can do to help. Upvote good answers, downvote/close/delete unsalvageable questions, and don't dismiss the power of a nice comment under the good answer.
Mods can also privately communicate with repeat offenders when flagged, but that probably doesn't have a lot of impact on retaining the native speaker. What would likely help more is for mods to delete nasty comments.
- Some regular contributors feel that if something is not in OED (or a comparable source), it is not a part of English language, and is therefore outside the scope of this site. Some of them very assertively promote that view through their comments, downvotes, and votes to close. Others feel that this site is at its best precisely when it explores the margins of the language, such as the new patterns of usage that seem to be catching on, but are not yet established, or possible, but not widely noticed ambiguities, or the nuances of pragmatics that are not captured by dictionary definitions. Given that both factions make valuable contributions to this site, what can be done to ensure that they coexist peacefully?
On this matter, I think the aspiration to have expert answers to on-topic questions favours the conservative side. Neologisms and the like aren't usually categorised as objectively right or wrong. What is a good word for a pink car? How do you decide whether the expert answer is pinkus carus or pingeti or PMW? If it's merely a matter of personal opinion, it doesn't fit the topic of language and usage, English or otherwise.
On the other hand, discussing currents in semantic shifts are very much on topic. For example, are virtually and literally synonyms or antonyms, or have they swapped semantics in modern usage?
It might be outside the power of mods to make opposing factions coexist peacefully, but it can help to require that posts stick to the broad area of English language and usage. After all, that's what the site is for, isn't it?
- Moderators try to encourage users to answer questions in the answer box rather than in comments, in accordance with the Stack Exchange protocol. How would you do so, what are your views on locking questions or moving comments to chat to encourage formal answers? Do you think the requirement that answers quote a source, and that a link be provided, discourages formal answers?
Answers need to have some level of objective correctness, whether by reference to logical argument or appropriate authority. Language matters are by nature often somewhat subjective, so it is a judgment call whether there is enough to consider something an 'expert' answer (SE's aspiration).
At the moment, I'm not particularly fussed about the number of comments to any given post, so long as they are relevant and civil.
I don't think it is necessary (or, for that matter, prohibited) for mods to rule on whether individuals choose to contribute in comments or in posts. We already have a well-established precedent of moving high-quality comments into wiki answers. Even if people adopt the comments into their own answers and accrue rep for themselves, the consensus has been that this is fine. Either way, moving comments into the answer section achieves the goal of making the content available for voting and searching, etc.
Regarding deletion of comments and moving them to chat, SE considers comments to be ephemeral. So mods are free to delete or move comments, or do so to some and not others, or not at all. If a comment is particularly precious to a user, preserve it in the answer section. Otherwise, it's fair game. By this reasoning, I don't see the importance of locking questions on a regular basis.
Requiring sources and citations expresses a desire for answers to have some degree of objective correctness. Logical reasoning is another method, and in papers on the topic of English, citing usage examples and counterexamples is another common technique. All of them require more effort than merely stating one's opinion. This goes to the heart of what Stack Exchange is all about, so if the effort discourages formal answers, that just comes with the territory. On the other hand, requiring that answers meet certain standards can also work to make that the norm, which can serve to encourage 'formal' answers.
- Do you visit MSE, the Stack Exchange Meta site, and are you aware of its goings on? As an elected moderator with added responsibilities; do you plan to focus your attention solely on EL&U? Why or why not?
I am not a regular visitor to MSE. I don't know whether I will spend proportionally more time on MSE than on EL&U in the future. MSE is both a resource and a forum for SE-wide discussions. I'm not particularly active on SE outside EL&U, so for now I'm content with just dipping into MSE when the need or whim arises.
- It is well known in the community that Single Word Requests attract low quality answers. What thoughts do you have on how to change that?
Here are some thoughts I've posted previously on this topic:
https://english.meta.stackexchange.com/search?q=user%3A142322+swr
We can do all sorts of things like vote, comment, point people to good examples, and so on, but a lot depends on community engagement while the user is still monitoring the page.
Not all issues are mod issues. This one is not a matter for mod action. The issue can be tackled by the community and it can be tackled by changing the system (e.g. change the question page), but I think mod tools are a bit like surgeon's scalpels which are ineffective at dealing with rain. Having said that, though, some SWRs can be fun and interesting.
SWRs are an exploration of vocabulary. Done well, they are squarely on topic at EL&U. Done badly and (hmm, what's a word for 'stubbornly not wanting to try harder when asked'?), voting controls are nearby.
- Some questions are closed because voters see them as duplicates. The so-called duplicate existing answers often are not completely relevant to the question, or may be usefully complemented by the question. Over-enthusiastic or dismissive closers can miss this too easily. Similarly, questions deemed too trivial to belong to this site may often raise points missed by the over-zealous closers. From this perspective, what is the right balance to strike between answering a question so as to help the questioner (perhaps ignoring some old and sometimes incomplete duplicate, or not passing the buck to another site), or closing it in a formally justifiable way but failing completely to help the questioner?
Everyone has their strengths and weaknesses. There are a few users who either know the repository so well that prior answers come to mind when duplicates are asked, or else they are very diligent in regularly searching the site on behalf of the asker. I'm not one of them. I will sometimes think of an existing answer, or just have a hunch that one exists, but I usually prefer to just contribute an answer instead.
In my opinion, it's fine to post good answers even if there's already a duplicate in the system. Should someone point out the duplicate, mods can combine the questions.
The balance should lean towards answering questions well.
[out of space for Q9 & Q10. Raise in comments if you'd like me to answer them.]