I was born and raised a city kid in NYC before attending the University of Michigan in Ann Arbor. Then I moved out West to become a California hippie. Well not quite... I actually moved to Silicon Valley to be a professional software engineer at Siebel Systems, which has since been eaten by Oracle. I did that for a few years before becoming a freelance CRM consultant in 2005, helping other companies with their Siebel implementations. I was turned onto this site from Coding Horror. When I'm not on my computer, I'm running around town with my dogs.