0
votes
3answers
39 views

What is the correct way to respond to sender with full name

I recently received an email I need to respond to, but I am unsure of the correct way to address the sender. Dear Mr Sayse, [ . . . email body . . . ] Regards Joe Bloggs Is it ...
2
votes
4answers
120 views

Is there a more tactful way to tell someone they are “difficult to work with”?

I want to tell someone they have been “difficult to work with” in writing, but I don’t want to put it quite so directly. Is there another way to write it so that doesn’t sound as if it were some ...
0
votes
2answers
320 views

Polite way to inform that there is no need to reply (business language) [closed]

I am often requesting my colleges via email to update a status of a case they work on. The update (note) should be provided in application they work on which is also explained in my request. There is ...
2
votes
2answers
443 views

How can I politely tell a customer that we only provide e-mail support? [closed]

I'm running an online e-commerce site but use only e-mails for customer service to cut the expense. When a customer asks me by e-mail if he/she can call me for some questions, how can I politely ...
2
votes
1answer
5k views

“would like you to” vs. “please”

I am writing an email, in which I would like to ask for something but I don't want to be very direct. I came up with the following two constructions: In addition, I will not be receiving my ...
1
vote
2answers
2k views

What would be a formal reply to “I need your help”? [closed]

A colleague emailed me saying I need your help but offering no further details. Now, what what be a formal reply to this which doesn't promise too much nor seem cold or unhelpful? a) Sure. ...
71
votes
10answers
29k views

Can “thanks in advance” be considered rude?

Some argue that because “thanks in advance” is written before any help has been offered, it adds an expectation of help and thus can be considered presumptuous. Is this reasonable? Would it be ...
5
votes
2answers
1k views

When to use decline for polite refusal and when not to

In a business English class: One of my students said: "I decline your report." I said that was wrong, but I couldn't think of a concrete reason, or rule for when I can use decline as a polite ...
1
vote
2answers
3k views

Polite way of calling someone for help

At work, how can I say "whenever you are ready I am ready." I would like to say "I am ready so please help me when you are available." Here is my full email: Hello #### Whenever you are ...