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I'm running an online e-commerce site but use only e-mails for customer service to cut the expense.

When a customer asks me by e-mail if he/she can call me for some questions, how can I politely tell her/him to use only e-mail for enquiries?

Is it O.K. to say "Sorry we accept only e-mail support and don't have phone number" or something?

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closed as too localized by J.R., Hugo, MετάEd, JLG, RegDwigнt Sep 29 '12 at 0:19

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Rather than accept, you only provide e-mail support. You only accept requests for support via e-mail. –  Jim Sep 24 '12 at 3:35
    
I suppose (800)GET-LOST would be impolite. –  emory Sep 24 '12 at 5:24
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2 Answers 2

up vote 0 down vote accepted

I would say the following, assuming the support is technical:

[Technical] support is only provided via email.

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Thanks it sounds good and simple. –  Shiodome Sep 24 '12 at 9:02
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How about

Platinum level technical support which includes phone support is available for an additional monthly charge of $x.

Just pick x large enough so that it pays for a telephone line. If the customer wants it, let him pay for it.

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The telephone line is likely to be the cheapest part of providing telephone support. –  Joachim Sauer Sep 24 '12 at 6:31
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