How can I politely tell a customer that we only provide e-mail support? [closed]

Question

I'm running an online e-commerce site but use only e-mails for customer service to cut the expense.

When a customer asks me by e-mail if he/she can call me for some questions, how can I politely tell her/him to use only e-mail for enquiries?

Is it O.K. to say "Sorry we accept only e-mail support and don't have phone number" or something?

Rather than accept, you only provide e-mail support. You only accept requests for support via e-mail.

Noah · Accepted Answer · 2012-09-24 05:27:41Z

up vote 0 down vote accepted

I would say the following, assuming the support is technical:

[Technical] support is only provided via email.

answered Sep 24 '12 at 5:27

Noah
5,41521550

Thanks it sounds good and simple. – Shiodome Sep 24 '12 at 9:02

Andrew Leach · Answer 2 · 2012-09-24 08:05:07Z

up vote -1 down vote

How about

Platinum level technical support which includes phone support is available for an additional monthly charge of $x.

Just pick x large enough so that it pays for a telephone line. If the customer wants it, let him pay for it.

edited Sep 24 '12 at 8:05

Andrew Leach
25.2k23887

answered Sep 24 '12 at 5:57

emory
21915

The telephone line is likely to be the cheapest part of providing telephone support. – Joachim Sauer Sep 24 '12 at 6:31

closed as too localized by J.R., Hugo, MετάEd, JLG, RegDwighт♦ Sep 29 '12 at 0:19