The use of "myself" and similar reflexives for emphasis is normal English usage of the word. This particular speaker wanted to place emphasis on the fact that they personally were one of the people you could contact for information.
Some dictionaries even list this definition first:
- (used as an intensive of me or I): I myself will challenge the winner. - dictionary.reference.com
It is commonly claimed that reflexive pronouns are only permitted when the subject and object are the same. While this is certainly a common usage of reflexive pronouns, this rule would reject such common constructions as, "I had to fix it myself."
However, the original example (a naked myself used as an emphatic me) is considered by many (and I personally agree) to be poor style. And many people may (wrongly, IMO) consider it incorrect. So I'd generally suggest avoiding it unless you really do need the emphasis for some reason. And even then, you can get emphasis by using "me personally" or "me myself", which is much less unpleasant.