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A colleague emailed me saying

I need your help

but offering no further details. Now, what what be a formal reply to this which doesn't promise too much nor seem cold or unhelpful?

a) Sure. How can I help?
b) Tell me?
c) Regarding?

Which one of the above seems most appropriate? Or there is some other sentence or phrase more appropriate for this kind of situation?

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closed as not constructive by FumbleFingers, yoozer8, kiamlaluno, RegDwigнt Apr 20 '12 at 20:09

As it currently stands, this question is not a good fit for our Q&A format. We expect answers to be supported by facts, references, or expertise, but this question will likely solicit debate, arguments, polling, or extended discussion. If you feel that this question can be improved and possibly reopened, visit the help center for guidance.If this question can be reworded to fit the rules in the help center, please edit the question.

Too localised / not a real question / etiquette, not English language as such. Take your pick. – FumbleFingers Feb 29 '12 at 18:28
up vote 2 down vote accepted

Your answer / reply should be based on your opinion of whether or not you want to help. If this is a trustworthy friend or colleague then your answer may be ...

"Sure, what can I help you with?" or "Let me know what you need, I'd be glad to help."

If in your opinion the friend is not trustworthy, then it may be ...

"Please let me know what you are needing help with."

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It mostly depends on your level of familiarity with your colleague.

If the two of you are on casual, friendly terms, any of those would be fine (although I'd change "sure. How can I help?" to "Sure, how can I help?").

However, if the two of you don't know each other all that well, something a bit more formal might be better, such as:

I'm willing to help, but you'll need to furnish some details first.

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By the way, make sure you're not dealing with spam or a virus. An email that vague sounds vaguely suspicious. – J.R. Feb 29 '12 at 17:53
No, it was not spam/virus :) – CuriousMind Feb 29 '12 at 19:57

protected by RegDwigнt Apr 20 '12 at 20:09

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