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What is the best term to describe the fact that most users have an initial dislike of any change to a UI even though it may really be net better over time?

Note: Question originally appeared as a Google+ post here.

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3 Answers

Resistance to change is a general expression that can also be used in the case of UIs.

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Prejudice - "preconceived opinion" (especially but not necessarily unfavorable).

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You could describe them as having inertia that must be overcome.

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