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If the email were to be addressed to a specific person, you could write "Dear [Name]".

But is it appropriate to write "Dear [Team / Department / Company]"?

For example, "Dear Service Desk," and "Dear Microsoft,".

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More to the point, working part-time in support, I see "Dear Support" all the time, and I've also run across "Dear Sales" on several occasions. However, I wouldn't be anywhere as comfortable with seeing or even writing "Dear HR", "Dear R&D", "Dear Finance", or "Dear Marketing" (I would rather go with "Dear Sir or Madam" or just a simple "Hello"). –  RegDwigнt Nov 17 '10 at 12:47

2 Answers 2

up vote 5 down vote accepted

If it's within your own company you can use simply "Colleagues,". If specifically your own team, then "Team,". (i.e. no "Dear" or "Hi" needed)

If it's not your place of work, then the usual "Hi" or "Hello" will do.

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Agreed. I see few emails, and write none, which begin "Dear" anything. –  Colin Fine Nov 17 '10 at 13:05
    
Love "Colleagues" and "Team". Bravo! –  John Assymptoth Jan 19 '12 at 22:15
    
The To and Subject headers largely render the salutation and subject lines of actual physical emails obsolete. I would just begin with the first line; although I would probably not come to the point directly. –  YatharthROCK Mar 18 at 15:29

The most common greeting I've seen for these types of email is the simple:

Hi all,

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