I have a particular English issue. I'm looking for short (one word if possible) descriptions of two concepts mentioned in the subject of this question. I'm building a software application and I need to give the user one of two statuses on an object.
The first context is "This is a new thing and needs your attention"; the second context is "this thing is being looked at by someone".
The visual space I'm working with is quite small, which yields my need for a short description. Any ideas for words that express this concept?
To add some context, I'm using this software in a sort of ticketing environment, i.e. that an issue affecting a customer has come up. I just need two indicators to say "This thing i new!" and "Someone is looking at it" for our customer service people to keep track of it internally.