For example, a company that has been using traditional mail can switch to e-mail. I want a generic term for such migrations (other example, tracking system, scheduling, etc.). Perhaps also Question & Answer systems ;)
I heard of automatization but it is not exactly what I want here, because the new process might still require manual human actions, it's just that it's computer based so there's less hassle. I'm not sure whether computerization is a valid word and what it means..